Our 5 stages are: Consultation – Scheduling – Anethesia – Recovery/Rehab – Living Anew!
Today…SCHEDULING….better known as “Why Can’t I have it NOW???”
Aghhh…the bain of every Interior Designer’s Existence…the W A I T….
We have gotten through the Initial Consultation, Budget Questions answered, Styles fitting, Everyone is primed…
And then…radio silence…ummm…didn’t I just give you $$$$$$…..where is my STUFF??
A few answers:
- Rome, and your home, will not be built in a day
- Custom takes time
- Paint has to dry on custom…which takes time
- Orders are processed by Businesses which typically operate on a Monday – Friday 9 – 5 Work Week
- Example…we agree on Item A. You pay in full for Item A. Our Accounting & Purchasing Departments then get involved. Receipt to you. Purchase Order executed. Custom Vendor receives PO, and often payment in full BEFORE any work of ANY kind gets started.
- 3-5 weeks later, sometimes 6-8 weeks later your Item A is in the cue
- Fabrication can take anywhere from 2 weeks to 2 months depending on Item A
- Enter Shipping & Receiving…Item A will now transfer between a minimum of 3, often 4 or more Delivery Businesses or Trucking Services BEFORE it lands in our warehouse
- When it lands in our warehouse, it is inventoried, inspected and added to all the other Items you have ordered
- We install at ONE time everything
Now, I have friends who work with – lets just call them – tv shows….they do things quickly (sort of)
They also kick the homeowner out at some point 😉
The truth is…quality takes time. When we custom make a crewel, it takes about 5 months to make 100 yards. Everything is done by hand. The vegetable dyes, everything.
I do believe the SCHEDULING component is something we can tell a client over and over…but ultimately it boils down to trust. I actually had a client sit in with us for a day and watch how many phone calls and how many employees it took to oversee just her small (and it was small) job. She never complained again.
In fact, she became one of our most grateful relationships. THAT was about teaching. Teaching people how long it really takes for paint to dry when it’s raining outside. HINT: It NEVER dries when it’s raining…you’ll just have to wait till the sun comes out. Oh, and if it’s too hot…it dries too fast!
The moral of the scheduling story is: PATIENCE